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FAQ

General

What are herbal extracts and how is this different than herbal powder?

Herbal extracts or plant extracts are concentrates of bioactives phytochemicals obtained through modern extraction technologies. The purpose of the extraction is to obtain the highest quantity of desired active ingredients from plants. We use herbal extracts at a 5:1 ratio. This means that 1 gram of the extract powder contains 5 times the active ingredients as 1 gram of regular herb powder.

Herbal powder or plant powder is dried up and made into a powder. You can ingest more of the herb in this form than in the whole form, but the active chemical components are not concentrated, which can make the powdered herb less potent.

What's the best way to drink the blends?

Mix 1 teaspoon of the blend with hot water. Feel free to add honey as a sweetener.

How often should I consume the blends?

You can consume the blends daily! Herbs work better when taken consistently over time. You can even mix it up depending on how you are feeling, but we recommend taking it at different times. Feeling a bit weak in the morning and stressed from work at the same time? Take Adaptogenic Immunity Booster in the morning and Spirit Stress Reliever at night.

For the Digestive Health Hero, we recommend that you take this after 30 minutes to an hour of eating a meal.

When will I feel the effects?

Herbs and adaptogens have both short and long-term benefits and effects. Depending on the blend you're consuming, you may feel immediate benefits shortly after like decrease of redness on your face or relief of stress. It also depends on how your body adapts to the herbs, and may take you a few days to get adjusted. Just like developing a consistent skincare routine, herbs work even better when taken consistently over time for your wellness goals.

Product

Where do you source your ingredients?

We work with a supplier that imports herbal extracts produced in collaboration with one of the largest and well known pharmaceutical companies in China that is a cGMP-certified (Current Good Manufacturing Practice) facility. Before extraction, the quality of the herbs is assessed to make sure only the premium grade of herbs is used. This means the herbs are harvested at the right season and life cycle, and only the beneficial part of the herbs are collected. After extraction, to maintain quality consistency from batch to batch, granules are rigorously tested for toxic heavy metals and microbes.

How should I store the products?

We recommend storing the products in a cool, dry location, away from the sun. 

Are your products vegan?

Yes.

Are your products gluten-free?

Yes.

Are your products sugar-free?

Yes.

Are your products caffeine-free?

Yes.

Can I take your products if I am pregnant or breastfeeding?

Please consult your physician before using our products if you are pregnant or breastfeeding.

Are your products safe for children?

Please consult your physician before providing our products to children.

Can I take your products if I am taking other medication?

Please consult your physician before using our products if you are taking other medication.

Can I take your products if I have a medical condition?

Please consult your physician before using our products if you have a medical condition.

Orders & Shipping

What is your shipping policy?

We offer free shipping on orders over $75 within the United States. We currently only ship to customers in the US and Canada.

What do I do if my order is incorrect?

We're sorry for the inconvenience. Send us an email at hello@theinsideoutside.co and we will work it out!

What is your return policy?

Our products are handcrafted and a lot of care is placed in the creation of our blends. However, due to the consumable nature of our products, we are unable to take back any open or used products. No returns or exchanges are accepted for merchandise bought on sale or with a discount code.

We're here to serve you and guarantee that we will do our best to satisfy your requests.  

 

Other

Can I wholesale your products?

If you are interested in stocking our products in your online or brick and mortar store, contact us at hello@theinsideoutside.co. A member from our team will be in touch!

Can we collaborate?

We love collaboration! Please send us an email to hello@theinsideoutside.co. We'd love to hear from you.